Venue Operator's Licence / 6.0 Gaming Industry Employees

6.0 Gaming Industry Employees

Gaming industry employees hold a licence to carry out prescribed duties at an approved gaming venue. At all times when on duty, a gaming industry employee must wear identification approved by the Victorian Commission for Gambling and Liquor Regulation (VCGLR) that is clearly visible to patrons.
Venue operators must ensure that staff who are employed to undertake gaming-related duties in their venue are appropriately licensed. A person must not perform any of the functions of a gaming industry employee unless the person holds a licence and complies with the conditions of their licence.

If the VCGLR advises a venue operator or nominee that an employee’s licence has been suspended or cancelled, the venue operator must stop that employee from continuing to fill the role of a gaming industry employee within 24 hours. This does not mean the employee must stop performing all duties at the venue – only those for which a gaming industry employee’s licence is required.

For further information, see Gaming industry employees or refer to section 9A of the Act.

Duties of a gaming industry employee
Under gambling legislation, the prescribed duties of a gaming industry employee employed by or working for a venue operator are:
  • any task that requires the person to access the logic area of a gaming machine at an approved venue
  • possessing, or issuing to other persons holding a gaming industry employee’s licence, keys that unlock the logic area of a gaming machine at an approved venue
  • any task that requires the person to access a prescribed restricted monitoring component (Jackpot Interface Board or a Slot Machine Interface Board) at an approved venue
  • supervision of persons carrying out any of the duties above.

Other duties of a gaming industry employee
Under gambling legislation, other prescribed duties of a gaming industry employee are:
  • installing gaming equipment
  • connecting gaming equipment to an electronic monitoring system at an approved venue supervising persons carrying out any of the duties above.

Compulsory training
Gaming industry employees, and any other employee working in the gaming machine area of an approved venue while it is open to the public, must complete a Responsible Service of Gaming training course that has been approved by the VCGLR. They must also complete refresher training within three years of their initial training course, and every three years thereafter.

It is the venue operator’s responsibility to ensure that relevant staff have been appropriately trained and that a copy of the employee’s training certificate is kept on record for inspection by the VCGLR.