Venue Manual Home |
| Important Information for Noting |
| Terms of Access |
Venue Operator's Licence Home Page |
| 4.0 Associates |
| 1.0 Venue Operator's Licence |
| 2.0 Include or Remove Premises |
| 3.0 Nominees |
| 5.0 Licence Responsibilities and Obligations |
| 6.0 Gaming Industry Employees and Technicians |
| 7.0 Community Benefit Statements |
Gaming Machine Entitlements |
Responsible Gambling Home |
| 1.0 Amending Entitlement Conditions |
| 3.0 Forfeiture of Entitlements |
| 2.0 Payment of Entitlements |
| 4.0 Transfer of Entitlements |
| 1.0 Responsible Gambling Code of Conduct |
| 1.13 Financial Transactions |
| 1.17 Responsible Gambling Staff Training |
| 1.07 Customer Loyalty Scheme Information |
| 1.08 Pre-commitment Strategy |
| 1.16 Daily Responsibilities |
| 1.02 Preparation of a Responsible Gambling Code of Conduct |
| 1.04 Responsible Gambling Message |
| 1.12 The Gambling Environment |
| 1.18 Review Responsibilities |
| 1.03 Availability of Responsible Gambling Code of Conduct |
| 1.05 Responsible Gambling Information |
| 1.01 Requirement to have a Responsible Gambling Code of Conduct |
| 1.06 Gambling Product Information |
| 1.15 Responsible Gambling Register |
| 1.10 Customer Complaints |
| 1.09 Interaction with Customers, Staff, Problem Gambling Support Services |
| 1.14 Responsible Advertising and Promotions |
| 1.11 Compliance with Prohibition on Gambling by Minors |
| 2.0 Self-Exclusion Program |
| 2.07 Data Management |
| 2.10 Review Responsibilities |
| 2.04 Identification of Self-Excluded Persons in the Gaming Machine Area |
| 2.05 Self-Exclusion Program Staff Training |
| 2.06 Availability of Support Services |
| 2.01 Requirement to have a Self-Exclusion Program |
| 2.02 Administration of a Self-Exclusion Program |
2.03 Process for Self-Excluding
Provision of Information to Customers |
| 2.09 Responsible Gambling Register |
| 2.08 Self-Exclusion Program Complaints Process |
Accounting and Auditing |
| Current Guidelines for Summary Gaming Transactions |
| Current Legislation |
Investigations |
| 7.0 Disciplinary Action |
| 5.0 Providing False or Misleading Information |
| 2.0 Identification of Inspectors |
| 6.0 Additional Considerations |
| 1.0 Functions of Inspectors |
| 4.0 Offences Relating to Obstruction of Inspectors |
| 3.0 Power of Inspectors |
Other Gambling |
| 1.0 Community Gaming |
| 3.0 Trade Promotion Lotteries |
| 1.3 Lucky Envelopes |
| 1.2 Bingo |
| 1.1 Raffles |
| 1.5 Other Community Gaming |
| 1.4 Fundraising Event |
| 2.0 Declaration as a Community or Charitable Organisation |
Towards 2012 |
| 12. Keys |
| 09. Cashier Station |
| 04. Gaming Hours |
| 08. Events, Faults and Malfunctions |
| 14. Cash Facilities |
| 11. Display and Inspection of Notices, Signs and Rules |
| 07. Gaming Machine Operations - Machine Compliance |
| 10. Security Arrangements - General |
| 3. Payment of Gaming Taxes |
| 15. Advertising |
| 03. Acquisition, Installation, Storage, Sale and Disposal of Gaming Machines |
| 06. Gaming Machine Interference |
| 4. Other Gaming Audit Requirements |
| 02. Gaming Machine Area - Size, Layout and Facilities |
| 05. Patrons |
| 01. Approved Gaming Venue |
| 13. Supervision of Gaming Machine Area and CCTV Requirements |
| 4.5 Provision of Gaming Data for Audit Purposes |
| 12.4 Damaged Keys |
| 3.3 Schedule for Payment of Taxes |
| 8.5 Gaming Equipment Event - Non-Payment to Customer |
| 2.05 Layout of Gaming Machines |
| 10.1 Security - General |
| 3.02 Acquisition of Gaming Machines |
| 4.4 Out of Hours Gaming (is Prohibited) |
| 12.3 Lost or Stolen Gaming Machine Keys |
| 6.1 Gaming Prohibited on Unprotected Devices |
| 13.2 Physical Supervision |
| 2.06 Gaming Machine Bases |
| 2.04 Perimeter Barriers Surrounding the Gaming Machine Area |
| 13.1 Supervision of Gaming Machine Area |
| 7.03 Clocks |
| 3.03 Installation of Gaming Machines in a Gaming Machine Area |
| 1.5 Gaming Only Permitted in Gaming Machine Area |
| 14.1 Credit |
| 3.06 Gaming Machines in a Gaming Machine Area Must Be Connected to Approved Electronic Monitoring System |
| 3.04 Notice to the Commission of Gaming Machine Installation |
| 11.4 Player Information Posters |
| 5.2 Removal of Certain Persons |
| 4.2 Restriction on Gaming Periods |
| 4.1 Gaming Periods |
| 7.05 Jackpot Information |
| 6.3 Protection of Sensitive Areas of Gaming Equipment |
| 7.06 Spin Rates |
| 7.08 Bet Limit |
| 8.2 Floods / Fires at Venue / Disruption to Gaming |
| 7.07 Banning Large Denomination Note Acceptors and Autoplay Facilities |
| 8.3 Defective Gaming Machines Not Allowed |
| 14.2 Cash Facility / Placement of ATMs |
| 7.10 Non-Acceptance of Invalid Banknote |
| 7.11 Power Supply to Gaming |
| 13.3 Electronic Supervision - CCTV |
| 8.4 Gaming Machine Events, Faults and Malfunctions |
| 11.3 Notice of Availability of VCGR Rules |
| 11.1 Venue Operator's Licence |
| 11.6 Brochures |
| 2.09 Gaming Machine Floor Position Numbers |
| 12.1 Acquisition and Storage of Keys and Locks |
| 1.2 Premises Approval |
| 14.5 Large Wins and Payouts |
| 14.3 If an Approved Venue is on a Race Course |
| 15.2 Gaming Machine Related Signs |
| 7.09 Banknote Acceptor Disable Limit |
| 3.5 Maintenance of Separate Gaming Account |
| 11.2 Notice Prohibiting Persons under 18 years |
| 3.4 Penalties on Late Payment |
| 4.1 Hours of Gaming Operation |
| 1.4 Amendment to Licence Conditions |
| 7.01 Pre-Commitment Mechanism |
| 2.10 Venue Environmental Limits |
| 3.10 Game Changes - Hardware and Software and Relocation Within the Gaming Machine Area |
| 8.1 Electrical Failure at Venue |
| 2.03 Windows Not To Be Removed or Obscured |
| 5.3 Playing of Gaming Machines by Intoxicated Persons Prohibited |
| 7.02 Gaming Tokens |
| 12.2 Key Control and Management System |
| 3.11 Tracking of Gaming Equipment Hardware and Software |
| 5.6 Loyalty Schemes |
| 5.5 Patrons Requesting Transactions Receipts |
| 6.2 Unlawful Interference With Gaming Equipment |
| 4.3 24 Hour Gaming Approval |
| 15.1 Publication of Gaming Machine Advertising |
| 3.07 Possession of a Gaming Machine That Is Not In Operating Order |
| 4.4 Credit Betting |
| 1.1 Gaming in Approved Venue Declared Lawful |
| 4.3 Access to Gaming Machines |
| 4.6 Dealing with Unexplained Variances |
| 2.07 Cabling |
| 11.5 Talkers |
| 3.01 Authority to Possess Gaming Machines/Equipment |
| 2.01 Location |
| 3.05 Certificates of Installation (Certification by Technician and Entitlement Holder) |
| 4.2 Malfunction of Gaming Machines |
| 2.02 Lighting |
| 1.3 Modification of Gaming Machine Area |
| 5.1 Patron Access to Gaming |
| 3.09 Sale or Disposal of Gaming Machines/Equipment |
| 5.4 Patron Disputes |
| 1.6 Enforcement of VCGR Rules |
| 7.12 Gaming Equipment Log Books (For Technicians) |
| 14.4 Payment of Accumulated Credits and Cashing of Cheques |
| 2.08 Gaming Machine ID Numbers |
| 7.04 Electronic Information (Player Information Display (PID)) |
| 9.1 Cashier Station Operations and Security; and Installation of Gaming Equipment |
| 3.08 Storage of Gaming Machines Not In A Gaming Machine Area |
| 8.6 Substantial / large wins over $10,000 |
| 3.1 Details of Net Revenue |
| 3.2 Tax Payable on Taxable Net Revenue |
| 2. Gaming Reconciliation Requirements |
| 1. General Venue Accounting Conditions |
| 1.5 Use of Third Party Management Company |
| 1.3 Dates to be Reconciled |
| 2.2 Gaming Reconciliations |
| 2.4 Jackpot Monitoring and Reconciliations |
| 1.6 Appropriate Record Keeping Systems |
| 1.2 Minimum Knowledge of Financial Reporting |
| 1.1 Importance of Accurate Record Keeping |
| 2.5 Other Requirements |
| 1.7 Retaining of Gaming Records |
| 1.4 Minimum Return to Player |
| 2.3 Cash Handling and Collection |
| 2.1 EGM Data Recording and Reporting |